6 Ways to Fix iTunes Not Recognizing iPhone on Mac or Windows PC
As an iPhone user, sometimes you may encounter the issue that iTunes cannot recognize your iPhone, even if your iPhone shows on the computer. Various reasons will cause such a problem. You can appeal to the Apple Support to resolve such an issue. The customer service staff are enthusiastic, and they will undoubtedly reply to you in some seconds after you place your request. But, before you contact them, why not have a look at 6 targeted ways we summarized to iTunes not recognizing iPhone?
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- Part 1: Some Basic Troubleshooting Tips
- Part 2: Fix iTunes Not Recognizing iPhone on Windows
- Part 3: Resolve iPhone Not Showing Up in iTunes on Mac
Part 1: Some Basic Troubleshooting
If your iPhone does not show up in iTunes, you can try some simple and basic tips to get such an issue resolved.
1. Update iTunes to the Latest Version
In some cases, it has been observed that due to the presence of an older version of iTunes in the PC, iPhone is not detected by the iTunes present in PC. That’s why it becomes crucial to check for the updates for the iTunes on your PC. For this purpose, you need to make iTunes to the latest version by checking for the updates. Go to “Help” > “Check for Updates”. After updating, you need to check if iTunes can recognize the iPhone or not. If still this issue occurs, then switch to another one. We hope that it will work for you.
2. Check If the USB Cable/Port is OK
The next reason we summarize for iPhone not connecting to iTunes is that the USB cable is in a non-working status. If the USB cable is non-working, then how can you establish the connection between iTunes and your iPhone? So, first of all, please check whether all things are OK with a USB cable or not. You can try another USB cable or borrow one from your friends. If you have verified that USB cable works, then there may be a possibility that the USB port is non-working. Try each USB port to see if one works.
3. Restart Your iPhone
To restart your iPhone is a decent choice for most of the issues with the iPhone. Follow the steps mentioned below to restart your iPhone. For iPhone X or later, long press the Side button and either of volume buttons until you see the power slider on the screen. Then drag the power icon from left to right to turn off the iPhone. Finally, press and hold on the Side button until an Apple logo appears on the screen. For iPhone 8 or earlier, you can long press the Side button to get the power slider and then do the same things. While rebooting your iPhone, you can try to restart the computer as well.
4. Reset the Location and Privacy Settings
When you connect your iPhone to the computer, there will be a pop-up asking “Trust This Computer?”, especially when you connect your iPhone to a new computer for the first time. If you tap on the “Don’t Trust” option, iPhone doesn’t respond to any request made by the host server of your computer. Consequently, iTunes cannot recognize your iPhone. To resolve this issue, you need to reset the location and privacy settings following the steps below.
- Go to Settings on iPhone> General > Reset > Reset Location & Privacy.
- Enter your passcode if asked.
- Tap on the “Reset Settings” option in the pop-up dialog box to confirm the resetting.
After all these steps are done, please connect your iPhone with your PC through USB cable and see if the “Trust This Computer?” pop-up once again. Make sure tap on the “Trust” option this time.
If you have tried all the basic troubleshooting tips, and the issue of the iPhone not connecting to iTunes still exists, there may be some deeper reasons behind it. If you are using a Windows PC, please read part 2; if a Mac, please skip to part 3.
Part 2: Fix iTunes Not Recognizing iPhone on Windows
There is a possibility that the Apple Mobile Device USB driver on your PC is outdated and needs to be updated or reinstalled. For this purpose, you have to follow the instructions mentioned below. The instructions can be different depending on where you downloaded iTunes.
From the Microsoft Store
- Disconnect your iPhone from the computer and reconnect it. Please make sure your iPhone is unlocked and iTunes on PC is closed.
- Open My Computer on your PC, right-click on the blank area and click on the “Properties” option.
- Go to the Device Manager page, and locate your connected iPhone (Apple iPhone) under the Portable Device section.
- Right-click on the name and select “Update Driver Software”.
- Choose “Search automatically for updated driver software” in the pop-up dialog box.
- After that, restart your PC, connect your iPhone and open iTunes to see if iPhone shows up in iTunes or not.
- Disconnect your iPhone from the computer and reconnect it. Keep your iPhone unlocked and stay on the Home screen.
- Hit the Windows and R key on the keyboard at the same time, and then you will see the Run command window pop up.
- Input “%ProgramFiles%\Common Files\Apple\Mobile Device Support\Drivers” and click on OK.
- You will be navigated to c:\program files\common file\apple\mobile device support\drivers. Right-click on the usbaapl64.inf or usbaapl.inf file and click the “Install” option.
- Restart your computer, reconnect your iPhone to it, and reopen iTunes.
Part 3: Resolve iPhone Not Showing Up in iTunes on Mac
Sometimes the third-party security software on your Mac will cause iPhone not showing up in iTunes. To fix this problem, you can follow the steps below.
- Connect your iPhone to the computer via a workable USB cable.
- Long press the Option key and click on the Apple menu at the same time. Then go for System information or System Report.
- Click the “USB” option under the Hardware section in the left pane.
- If you see your iPhone under the USB Device Tree, it may be the third-party security software that prevents iTunes from recognizing your iPhone. You can try to disable or uninstall third-party security software.
- If you see no iPhone under the USB Device Tree, please contact the Apple Support for further help.
Here are 6 targeted ways to fix iPhone not showing up in iTunes ends. We hope that any one of the methods mentioned above will surely work for you. If not, you can resort to Apple Support or make a Genius Bar reservation. Please share your valuable suggestions and feedback with other users and us here in the comments section below. Thank you so much for a humble and polite reading.